Privacy Policy

1. Introduction to Vivapay's Privacy Commitment

At Vivapay, safeguarding your privacy is at the core of our operations. This Privacy Policy details how we responsibly collect, utilize, store, and protect your personal information when you engage with our innovative mobile application and associated services. By using Vivapay, you signify your agreement to the terms outlined in this policy.

2. Information We Securely Collect

To deliver and continually enhance our services, we gather the following categories of information:

2.1 Personal Identification Information

We require these essential personal details during your registration process:

• Full Legal Name
• Email Address
• Mobile Phone Number
• Date of Birth
• Nationality
• Residential Address

2.2 Device and Usage Information

For security, optimization, and service improvement, we collect specific information about your device:

• Unique Device Identifier (ID)
• Device Model and Operating System
• App usage data (e.g., features used, duration of use)

3. How We Utilize Your Information

The information collected serves the following critical purposes:

• Account Provision & Management: To establish and maintain your secure Vivapay account and facilitate seamless access to our services.
• Identity Verification & Fraud Prevention: To comply with stringent financial regulations and ensure the utmost security during all transactions.
• Dedicated Customer Support: To promptly assist you with any inquiries, technical issues, or support requests.
• Service Enhancement & Personalization: To continuously improve our app's features, functionality, and overall user experience based on your interactions.
• Security Monitoring: To proactively detect and prevent unauthorized access, fraudulent activities, and other security breaches.
• Legal & Regulatory Compliance: To fulfill our obligations under applicable local and international laws and regulations.

4. Sharing Your Information: Our Policy

We are committed to never selling your personal information. However, under specific circumstances, we may share your information with:

• Trusted Service Providers: Third-party partners who assist us in delivering our services (e.g., secure payment processors, cloud infrastructure providers, identity verification services). These providers are bound by strict confidentiality agreements.
• Regulatory & Law Enforcement Authorities: When legally mandated or in response to valid legal processes such as court orders, subpoenas, or government requests, for audits or compliance.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

5. Our Robust Data Security Measures

The security of your data is paramount. We implement industry-leading measures to protect your information:

• End-to-End Encryption: All sensitive data, including personal information and transaction details, is encrypted both during transmission (in transit) and when stored (at rest).
• Strict Access Controls: Access to your data is highly restricted and granted only to authorized personnel on a need-to-know basis for specific, approved purposes.
• Secure Server Infrastructure: Your data resides on highly secure servers housed in audited data centers, protected by multi-layered security protocols and firewalls.
• Regular Security Audits: We conduct frequent security assessments and vulnerability tests to identify and remediate potential weaknesses.

6. Your Data Privacy Rights

You maintain significant control over your personal information. You have the right to:

• Access: Request a comprehensive copy of the personal information we hold about you.
• Correction: Update or rectify any inaccurate or incomplete personal details in your profile.
• Deletion: Request the erasure of your data, subject to our legal and regulatory obligations for data retention.
• Objection to Processing: Object to the processing of your personal data in certain circumstances.
• Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights or if you have questions, please reach out to our dedicated privacy team at [email protected].

7. Data Retention Policy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. This includes adhering to legal, tax, accounting, and regulatory compliance requirements. Once data is no longer required, it is securely disposed of.

8. Amendments to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices, technological advancements, or evolving legal and regulatory frameworks. We will notify you of any significant updates through prominent notices within the app or via email, giving you an opportunity to review the changes before they become effective.

9. Contact Us for Privacy Concerns

Should you have any questions, concerns, or require further clarification regarding this Privacy Policy or our data practices, please do not hesitate to contact us: